Star Infomatic – Shipping & Delivery Policy
1. Overview
Star Infomatic (a brand of Global Essentials) provides digital products and online IT services including hosting, domain registration, VPS, email services, and support tools. This Shipping & Delivery Policy explains how and when services are delivered to customers after purchase.
2. Digital Service Delivery
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All hosting, domain, VPS, and other digital services are delivered electronically.
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Account login details, service activation confirmations, and product information are sent to the registered email address used during checkout.
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Most digital services are provisioned instantly upon successful payment, unless specified otherwise.
3. Service Activation Timeframe
| Type of Service | Estimated Delivery Time |
|---|---|
| Shared Hosting | Instant (within minutes) |
| VPS Hosting | 1–6 hours (depending on configuration) |
| Dedicated Servers | 24–72 hours |
| Domain Registration | Instant to 24 hours |
| SSL Certificates | Instant to 24 hours |
| Add-on Services (Backups, IPs, Security Tools) | As requested and provisioned |
Note: Delivery times may vary due to payment verification, system delays, or unforeseen technical issues.
4. Communication
Once your order is successfully processed:
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A confirmation email with order details will be sent
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Service credentials and control panel access details will follow once provisioning is complete
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If additional documentation or identity verification is required, our support team will contact you
5. Incorrect Information Provided by Customer
If delivery cannot be completed due to incorrect email or account details provided by you:
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We will contact you for correction
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Delivery timelines will be extended accordingly
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No refunds will be issued for delays caused by incorrect information
6. No Physical Shipping
As all services are digital, there is no physical shipping, courier, or postal delivery involved.
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No shipping charges apply
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No tracking numbers are provided
7. Support & Delivery Issues
If you do not receive your login details or service activation email within the expected timeframe:
Please contact us at:
📩 support@starinfomatic.com
We will resend or restore access as quickly as possible.
8. Modification of Policy
We may update this Shipping & Delivery Policy periodically. Changes will be posted on our website. Continued use of services indicates acceptance of updated terms.
